Terms & Conditions

Terms & Conditions

Welcome to the CAMILLA eBoutique! We take great pride in our eBoutique and aim to provide our customers with a luxurious and customer-centric experience. Please take a few minutes to read the information below about the legal Terms and Conditions that apply to your use of this website and any services or products that you order from us.



This competition has now ended and winners have been drawn. 
Congratulations to our winner is L. Willans and our runners up T. Ngo, J. Gough, L. Hodgkins, K. Siviour and V. Porteous.

Thank you to everybody who entered.

Terms and Conditions


  1. Information on how to enter and the prizes form part of these terms and conditions. By submitting an entry to this promotion, entrants agree to be bound by these terms and conditions. In the event of any inconsistency between these terms and conditions and any other published material, these terms and conditions prevail.
  2. The promotion commences on 23/05/19 and concludes on 6/06/19 at 5:00 PM AEST. All entries must be received by the promoter during this period.


  1. The Promoter is Camilla Australia Pty Limited 13 Bowden Street, Alexandria NSW 2015, ABN 67 135 300 382, phone 02 8353 1800.

Entry to promotion

  1. Directors and employees of the Promoter and its affiliate companies, and their immediate families are ineligible to enter. It is the entrants’ responsibility to notify the Promoter if their contact details change after the submission of their entry.  
  2. To enter the draw, entrants must be over 18 years of age and go online to or or click through to the competition listed homepage and then enter their first name, surname, email, country, postal code, birthday and sign-up to the CAMILLA database. Additional entries are available by visiting our Facebook page, visiting our Instagram page or referring a friend as prompted on the entry form.
  3. Entrants may only enter this promotion once accept where referring a friend, any other duplicate entries will be voided. The Promoter, reserves the right, in its absolute discretion, to verify the validity of all entries and to disqualify any entrant if the Promoter suspects they have tampered with the entry process, or if they have submitted an entry that is not in accordance with these terms and conditions or if the Promoter considers that the entrant has engaged in conduct that is fraudulent, misleading, deceptive or which may damage the goodwill or reputation of the Promoter. The Promoter reserves the right to disqualify a winner and redraw the prize if it becomes aware that the winners’ entry is of a type described in this provision.
  4. An entry may be deemed invalid and ineligible for entry to the promotion if the any of the requested information on the entry is incomplete or if the Promoter deems any information on the entry to be incorrect or misleading.
  5. There is no cost to enter this promotion, however each entrant must have access to internet facilities in order to complete their entry.


  1. One winner shall receive;

2 x return economy flights from nearest capital city to LAX (Las Angeles) valued at $3,500.00 – (no interconnecting flights included).

Return airport transfer will be included and an additional (valued at $500.00)

5 nights’ accommodation at The Hollywood Rosevelt in a Double Room (minimum 4 star) (valued at $2500)

Breakfast daily (valued at $500)

$1,000 CAMILLA voucher each to use at your Camilla in-store styling session (valued at $2000)

Spending money (valued at $1,000)

There are 5 runner up prizes 5x $200 online Camilla vouchers (total $1000.00)

               Total Prize Value $11,000.00

  1. The Promoter accepts no responsibility for any variation in prize value. Subject to any legislation governing this promotion, the Promoter reserves the right to substitute the prize in whole (or any of its components), with another prize of equal or greater value.
  2. Prize is not transferable, returnable or redeemable for cash, in whole or in part accept where prize is cash. 

Draw of winner

  1. The draw will be a random draw from all entries received during the promotion period. The draw will be conducted, in the presence of an independent witness, at 11:00AM AEDT on Monday 07/06/19 at Telads Australia Pty Ltd, 123 Margaret Street Toowoomba QLD 4350
  2. The winners will be notified by email within two days of the draw date and the winner’s names will be published on 7/06/19 at for a period of no less than 28 days.
  3. Where required by laws regulating this promotion, should the prize remain unclaimed, an unclaimed prize draw from all non-winning entries will take place, in the presence of an independent witness, at Telads Australia Pty Ltd, 123 Margaret Street Toowoomba QLD 4350 at 11:00 am AEDT on 9/09/19. Any redraw winner will be notified by email on the same day and the redraw winners’ name will be published at for a period of no less than 28 days.

Reservation of rights and limitation of liability

  1. The Promoter’s decision on any aspect of this promotion is final and binding and no correspondence will be entered into. The Promoter accepts no responsibility for late, lost or misdirected entries or other communications including as a result of technical difficulties or fault in transmission. Entries will be deemed void if forged, manipulated or tampered with in any way. Entries not submitted in accordance with these terms and conditions will be invalid.
  2. By entering into this promotion, the entrant accepts full responsibility for their decision to participate in this promotion and the prize should they be chosen as a winner. The winner releases the Promoter and any other organiser and related body corporate, affiliates, officers, directors and employees (all “released parties”) from all liabilities, loss and damage of any kind arising at any time out of, or in connection with, the entry to the promotion, acceptance and use of the prize.  The Released Parties do not accept any liability for any injury, sickness or death or property loss or damage or any other direct or indirect loss or damage of any kind, however it may occur.
  3. If for any reason the promotion cannot be run as planned or if the Promoter suspects an issue with the integrity of the promotion, the Promoter reserves, subject to legislation the right to alter or cancel or restart the promotion without further notice.
  4. This promotion is in no way sponsored, endorsed or administered by Facebook. Any questions, comments, or complaints regarding the promotion should be directed to the promoter
  5. The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached any of these conditions, or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the promotion. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
  6. Promoter and sponsor expressly disclaim any responsibility and entrants agree to indemnify and hold harmless the promotion entities from and against any and all claims, actions, demands and/or liability for injury, damage or loss whatsoever relating to or arising in connection with participation in this promotion (regardless of the cause of such injury, damage or loss) and/or the delivery and/or subsequent use or misuse of any of the prizes awarded.
  7. The Promoter accepts no responsibility for any tax liabilities that may arise from winning the prize. Independent financial advice should be sought as tax implications may arise as a result of accepting the prize.
  8. The departure date cannot be changed or the winner will forfeit the prize package. The winner of the prize will not accrue any frequent flyer points from taking the prize.
  9. Travel documents are the sole responsibility of the winner. Identification (valid driver’s license, passports, visas or other picture identification) and any visa requirements are the winner’s responsibilities.
  10. Australians with a criminal record (regardless of how minor) may not be able to enter the USA. Any winner should seek such advice from the USA embassy or consulate before traveling to the USA


  1. In consideration of being awarded the prize, the winner agrees that the Promoter may use the winners name, image, likeness, voice or quote for any purpose, including for marketing and promotion purposes anywhere in the world and in any form of media.
  2. Each entry includes personal information which may be used by the Promoter - Privacy Policy which can be located here: All entries become the property of the Promoter.

Authorised under NSW permit number LTPS/19/34565 ACT TP 19/03321 SA Licence No: T19/752



 Take A Further *25% Off Selected Styles offer applies to selected sale styles last listed at until 23:59 BST Sunday 30th June 2019. Use code JUNE30 at checkout to redeem. Not available in conjunction with any other offer. This offer cannot be transferred to another location, extended or combined with any other offer. CAMILLA reserves the right to withhold or withdraw items from sale. Normal eboutique returns policy applies. Available only on CAMILLA UK eboutique.



End Of Season Sale Offer is Up to 40% off and applies to selected styles only for a limited time and/or while stocks last. Prices as marked.  Not available in conjunction with any other offer. This offer cannot be transferred to another location, extended or combined with any other offer. CAMILLA reserves the right to withhold or withdraw items from sale. Normal eboutique returns policy applies. Available at 



By using the website (website”), you agree to be bound by these Terms and Conditions, which form a legally binding contract between you and Camilla Australia Pty Ltd, ABN 67 135 300 382 (CAMILLA”, we”, us” or our”) and its successors and assignees.

These Terms and Conditions, our Privacy PolicyShipping Policy and Returns Policy are to be read together to form the whole of this agreement and will be collectively referred to as the ‘Terms’ and apply to all purchases made on our website. You accept the Terms by making a purchase from us.

Your purchase from the website indicates that you have had sufficient opportunity to access the Terms and contact us with any questions, that you have read, accepted and will comply with the Terms, and that you are eighteen (18) years or older, or have the consent of a legal guardian who is eighteen (18) years or older.  You must not order products or services from us if you are under eighteen (18) years of age or do not have the consent of a legal guardian who is eighteen (18) years or older. If you do not agree to these Terms and Conditions, please do not use our website.



You must only use this website for lawful purposes and agree not to use it in a way that violates our rights or the rights of any third party. You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and that you may only download, print or use content for this purpose. You must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website without our prior express written consent.



When placing information on our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary to the delivered product depending on your monitor and computer equipment. We cannot guarantee that the product images on our website are an exact representation of the actual products you receive. If you're unhappy with your delivered product, please review our Returns Policy.



We reserve the right to accept or reject an order for any reason, including due to unavailability of product, an error in the price, image or the product description, error in your order or inability to adequately verify the purchaser details. We also reserve the right to terminate your CAMILLA account for any reason, or request photo ID (or any other such documentation we deem appropriate) from you for verification purposes before we allow your order to be processed. A binding agreement will form between us once we confirm that we have accepted your order.



Because stock quantities are not updated in real time, items may be sold out at time of purchase. If a sold out item is purchased, you will be notified by e-mail as soon as possible and offered a refund, CAMILLA eBoutique store credit or suitable replacement. If your order is cancelled, we will refund in full all amounts you have paid in respect of such unavailable product. We cannot provide rain checks for products ordered online, and reserve the right to limit the sale of products to reasonable or normal household quantities.



You agree to pay the purchase price for the products as specified on the website from time to time plus any applicable delivery charges. We may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full. Product availability and product prices may vary between our retail stores and those found on this website.



All prices are quoted in, and orders are calculated, in British Pounds (GBP). You must pay for your products purchased on this website at the time of placing an order.

We only accept payment by MasterCard, Amex, Visa and PayPal and we reserve the right to vary our accepted payment methods at any time without notice. You must not pay, or attempt to pay, for an order through any fraudulent or unlawful means. If your payment is not able to be successfully processed, or if we suspect that it has been paid for using any fraudulent or unlawful means, we may cancel the order.

We will always act to protect the details of your payment and purchase however in the absence of negligence, we will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data that you have provided to us when ordering from our website.



Title in the products will not pass to you until the later of delivery or until your payment has been processed or otherwise received by us. If your payment is declined or reversed for any reason we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.



If and when applicable, VAT payable on our goods and services will be set out on our invoices. By accepting these Terms you agree to pay us an amount equivalent to the VAT imposed on these charges.



Please refer to our Shipping Policy.



Once your order has been placed you cannot cancel the order. At your request, we are unable to cancel an order or stop an order from being dispatched. If you have incorrectly placed an order please refer to our Returns Policy.



The copyright, trademarks and other intellectual property rights contained within this website, business, products and branding are owned by or licensed to us and are protected by Australian and international laws. Unless prior written permission from us has been is obtained, the use or misuse of any copyright, trademarks or intellectual property is forbidden.

Intellectual Property includes but is not limited to:

  • all present and future rights to intellectual property including inventions and improvements, trade marks (whether registered or common law trademarks), patents, designs, copyright, imagery, any corresponding property rights under the laws of any jurisdiction;
  • all rights in respect of an invention, discovery, trade secret, secret process, know-how, concept, idea, information, process, data, formula or work product; and
  • all work product developed in whole or in part by us.



Please refer to our Returns Policy.



To the extent permitted by law, we exclude all express or implied representations, conditions, guarantees and terms relating to our products and services, this website and this agreement, including but not limited to:

  • implied or express guarantees, representations or conditions of any kind, which are not stated in these Terms or which cannot be excluded by law;
  • the quality or fitness for purpose of our goods and services;
  • the website or the products being unavailable; and
  • any loss, damage, costs including legal costs, or expense whether direct, indirect, incidental, special, consequential and/or incidental, including loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss, or any loss or damage relating to business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, suffered by you or claims made against you, arising out of or in connection with the website, inability to access or use the website, the products, the services, the late supply of products, or the Terms, even if we were expressly advised of the likelihood of such loss or damage.

To the maximum extent permitted under law, where our liability cannot be excluded, our total liability arising out of or in connection with the products, the services or the Terms and this website and its content, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise.



You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your breach of the Terms. You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our products including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us. The obligations under this clause will survive termination of these Terms.



The information contained on this website is provided by us in good faith. To the best of our knowledge, the information is accurate and current. However, we and our directors, officers, employees, consultants or agents do not make any representation or warranty as to the reliability, accuracy or completeness of the information.

We reserve the right to cancel and refund any order for $0 or part order where a product is listed at $0 or a Gift Card is listed at less than face value. Promotional codes can only be used once per customer.  We reserve the right to cancel any order in which it appears that multiple accounts have been set up for the same customer. 



We take reasonable steps to ensure that our website is free from viruses or other malicious or dangerous content, however we cannot guarantee that use of this website will not cause damage to your computer or other devices. We will not be liable for any loss or damage caused by any such content that may infect your computer due to the use of this website or any website linked to it. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.

You must not misuse this website by introducing technologically harmful material, including but not limited to, viruses and trojans or by attempting or actually breaching the website’s security mechanisms.



This website may contain links to third party websites. We are not responsible for the condition or content of those websites as they are not under our control. You access those websites and/or use the website's products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by us of the websites or the products or services provided on the website.

We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external website. Any concerns regarding an external link, should be directed to its responsible website administrator or webmaster.



We agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines. Your privacy is very important to us and we will always act to protect your information in accordance with our Privacy Policy. Our Privacy Policy constitutes part of these Terms and Conditions, and can be viewed here.



Under no circumstance will we deliberately send you an electronic message without your consent. If you receive an unsolicited email from us, please let us know.



A Cookie is a small data file that is stored by your web browser on your computer. For more information on our Online and Digital Service please see our Privacy Policy.



CAMILLA eBoutique may offer unique promotional codes for a specific promotional activity from time to time. These codes may be redeemed for shipping or product discounts for specific time periods. Code must be entered and applied at the checkout to redeem. Offers are valid exclusively in our CAMILLA eBoutique in-between the dates advertised and cannot be transferred to another location, extended or combined with any other offer. This offer is available to customers who receive the code directly from CAMILLA and cannot be forwarded or shared with other customers. Normal refund policy applies.  

We may run competitions and promotions throughout the year. Competitions and promotions may have their own separate terms and conditions which will apply in addition to these Terms. Please carefully read those terms and conditions before entering or participating in a competition or promotion. If a competition or a promotion does not have its own specific terms, these general Terms will apply.



It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer ensure that you logout of your account at the end of each session. If you believe that there has been a security breach or misuse of your password or account, please let us know immediately. We will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.



These Terms may be amended from time to time with notice, and we reserve the right to amend these Terms at our sole discretion, without prior notice and without incurring any liability to you. Your use of this website following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check these Terms prior to each use of the website.



We will not accept responsibility if this website is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.



Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In this circumstance, we reserve the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.

If you believe that there is a typographical error, inaccuracy or oversights on this website please contact us.

You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your breach of the Terms. You agree to co-operate with us (at your own expense) in the handling of disputes, complaints, investigations or litigation that arise as a result of your use of our products including but not limited to disputes, complaints, investigations or litigation that arises out of or relates to incorrect information you have given us. The obligations under this clause will survive termination of these Terms.



We will not be liable for any delay or failure to perform our obligations under the Terms if such delay is due to any circumstance beyond our reasonable control. If we are delayed from performing our obligations due to such a circumstance for a period of at least 2 months, we may terminate our agreement with you by giving you 5 business days' notice in writing.



Any failure by a party to insist upon strict performance by the other of any provision in the Terms will not be taken to be a waiver of any existing or future rights in relation to the provision. No waiver by us of any of the Terms shall be effective unless we expressly state it is a waiver and we communicate to you in writing.



If you breach these Terms and Conditions, we reserve the right to immediately suspend, terminate or limit your access to this website. A notice as outlined above will be sent to you.



You must not assign any rights and obligations under the Terms whether in whole or in part without our prior written consent.



If any of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.



We operate this website from our offices in Australia; however this website may be accessed throughout Australia and overseas. The laws of Australia govern these Terms. We make no representations that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this website from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the website.



These Terms and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. 



If you have any comments or concerns we welcome your feedback and suggestions, please contact our
Customer Care Team:
Address: CAMILLA, 13 Bowden Street, Alexandria, NSW 2015 Australia 
Hours: Monday-Friday 9:30am-5:00pm AEST 
Phone: +61 2 8353 1816 


Last updated: April, 2018

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